Frequently Asked Questions | Travel Systems | Tots on the Move

🚚 Free Delivery & 30-day Returns

🎁 Free Gift When You Spend £300

💳 Buy Now, Pay Later Available

Help & FAQs

Find answers to common questions about our products, shipping, returns, and more. We’re here to make your shopping experience as smooth as possible, so if you don’t see the information you need, feel free to reach out to our friendly customer support team.

Frequently Asked Questions (FAQs)

Ordering & Payment 🛍️

What payment methods do you accept?

We accept major credit and debit cards, PayPal, and secure online payment methods, ensuring a safe checkout experience for all customers.

Can I cancel or make changes to my order after placing it?

Yes, please contact us as soon as possible by replying to your order confirmation email. If your order hasn’t been processed for dispatch, we’ll do our best to accommodate any changes.

If your order has been dispatched already you will need to wait until you receive the item and then decide whether you want to return it. We cannot cancel or change orders once they have been dispatched.

Are there any additional fees at checkout?

No, the price you see at checkout is the final price. VAT is also included in all the prices you see listed on our website, so no surprises when you are ready to pay for your order.

Is my payment information secure?

Absolutely. Our website uses secure SSL encryption to protect your payment and personal details, ensuring a safe and secure transaction.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

You can call us on 0203 930 0907 or email us via our contact page.

Shipping 📦

How long will it take to receive my order?

Orders are typically processed within 1 business day or on the same day, and delivered within 1-3 business days, depending on your location. We’ll provide tracking information once your order is dispatched.

Do you offer priority shipping?

Yes, we offer priority shipping options at checkout for faster delivery on certain products only.

Additional fees may apply.

Is shipping really free on all items?

Yes, we’re pleased to offer free standard shipping on all items, with no minimum purchase required.

Can I track my order?

Yes, once your order is dispatched, you’ll receive an email with a tracking number and link to monitor your delivery status.

We ship products using DPD, DHL, FedEx and Royal Mail. Certain couriers may allow you to reschedule your delivery if you need to.

Returns and Refunds ⏎

What is your return policy?

We offer a hassle-free 30-day return policy on all items. Products must be in their original condition and packaging for a full refund.

Please contact our customer support team to initiate a return.

How long will it take to receive my refund?

Refunds are processed when your item has been returned and inspected. Refunds are then processed within 2 business days. You’ll receive an email confirmation once your refund has been issued.

Note: Some banks and credit card providers may take up to 10 days to credit your account, even if we process the refund within 2 business days from our end.

Who covers the cost of return shipping?

We'll cover the cost of your return for you. We'll send you a returns label to print at home or a QR code to scan at your local Post Office or parcel drop-off point.

Data Protection 🔒

How do you protect my personal data?

We take data protection very seriously. Our site uses secure SSL encryption to protect your personal data and payment information, and we comply with all relevant data protection regulations such as The Data Protection Act 2018 and The General Data Protection Regulation (GDPR).

Can I request the deletion of my data?

Yes, you have the right to request the deletion of your personal data.

Please contact us to make this request, and we’ll ensure your information is securely removed.

Do you use cookies on your website?

Yes, we use cookies to improve your browsing experience and personalise content, for example your recently viewed products. You can adjust your cookie settings at any time.

Customer Support 🥰

How can I reach customer support?

You can reach us via our contact page or by phone during business hours. Our team is here to help answer any questions or resolve issues you may have.

What are your customer support hours?

Our support team is available Monday to Friday from 9 AM to 5 PM. We strive to respond to all enquiries within 24 hours.

Can I get product recommendations or advice?

Absolutely! Our team is happy to help you choose the best products for your needs. Feel free to reach out, and we’ll provide personalised recommendations.

Do you offer warranties on your products?

Yes, all of our products come with manufacturer warranties. Specific warranty details are included on each product page, or you can contact us for more information.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.

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